摘要
About the Role
Major accountabilities:
- Drive achievement of Novartis business goals by ensuring high trade customer service levels
- Lead in trade implementation within key customers. Lead the creation of a customer-centric approach across the function
- Share best practices on distribution processes. Promotional and informational campaign on various distribution channels i.e., wholesalers, retailers, distributors
- Be the link between Field Force and Customer Service in managing shortages
- Ensure adequate reporting of adverse events / technical complaint / compliance issue in accordance with company procedures
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
- Distribution of marketing samples (where applicable)
Key performance indicators:
- Elaboration of plans / projects, their execution and measurement -Revenue, market share market availability, time to market, pricing vs targets
- Compliance with stringent and complex compliance procedures
Minimum Requirements:
Work Experience:
- Cross Cultural Experience.
- Project Management.
- Operations Management and Execution.
Skills:
- Brand Marketing.
- Category Management.
- Customer Marketing.
- Customer Service.
- Key Account Management.
- Marketing Plans.
- Media Campaigns.
- Merchandising.
- Promotion (Marketing).
- Return On Investment (Roi).
- Sales.
- Strategic Sourcing.
Languages:
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
